Your data is yours.
Here is how we handle it.
We built Tramovio because we believe email should be private. This policy explains exactly what data we collect, why, and what rights you have over it.
Last updated: May 2026
Data location
European Union only
Email content scanned
Never
Data sold to third parties
Never
Advertising
None — ever
The short version
Your emails are yours. Tramovio runs on EU servers, never scans your email content, never shows you ads, and never sells your data. Our business model is subscriptions — not your inbox. We collect only what we need to run the service, and you can export or delete everything at any time.
1. Who we are
Tramovio is an EU-based private email service. We are the data controller for all personal data processed in connection with your use of Tramovio. This means we are responsible for how your data is collected, stored, and used, and we are accountable to you and to EU data protection authorities.
For all data protection enquiries, contact our privacy team:
privacy@tramovio.com2. What data we collect
We collect only the minimum data necessary to provide the service. We do not collect advertising profiles, browsing history, or any data beyond what is required to run Tramovio.
Account data
Your name, email address, hashed password, plan details, and billing information (processed by Stripe — we never store full card details).
Email data
The emails you send, receive, and store in Tramovio. This is your content — we do not scan it, index it for advertising, or share it with third parties.
Usage logs
Basic security logs: login timestamps and IP addresses, used only for security and abuse prevention. Retained for 90 days, then automatically deleted.
Support correspondence
If you contact our support team, we retain that correspondence to resolve your issue and improve the service.
3. How we use your data
We use your data only to operate Tramovio. We do not monetise it in any other way.
Providing your inbox, sending and receiving email on your behalf.
Account creation, authentication, billing, and subscription management.
Receipts, security alerts, and account notifications.
Detecting spam, preventing unauthorised access, protecting our infrastructure.
Meeting our obligations under EU law, including GDPR and accounting regulations.
We do not use your email content for advertising. We do not profile you. We do not share your data with third parties for marketing purposes.
4. Where your data is stored
All Tramovio email data is stored on servers located within the European Union. Your data does not leave EU borders.
Because we have no US-based infrastructure or parent company, your data is not subject to the US CLOUD Act or equivalent non-EU jurisdiction data access laws.
5. Data retention
We keep your data only for as long as necessary to provide the service or meet our legal obligations.
When you close your account, we permanently delete all email content, account data, and backups within 30 days. Billing records are retained for 7 years as required by EU accounting regulations — these contain no email content.
6. Your rights under GDPR
As a data subject under GDPR, you have the following rights. We respond to all requests within 30 days.
Right of access (Art. 15)
Request a full copy of the personal data we hold about you.
Right to rectification (Art. 16)
Correct inaccurate or incomplete personal data.
Right to erasure (Art. 17)
Request deletion of your account and all associated data.
Right to portability (Art. 20)
Export your full email archive in standard formats (MBOX, EML).
Right to object (Art. 21)
Object to processing based on our legitimate interests.
Right to restrict processing (Art. 18)
Request that we limit how we use your data while a dispute is resolved.
To exercise any of these rights, contact us at privacy@tramovio.com. You also have the right to lodge a complaint with your national data protection authority if you believe we have not handled your data correctly.
8. Third-party processors
We use a small number of third-party services to operate Tramovio. All operate under data processing agreements (DPAs) compliant with GDPR Article 28. We do not share your email content with any third party for advertising, analytics, or marketing purposes.
A full subprocessor list is available on request at privacy@tramovio.com.
9. Security
We encrypt all data in transit (TLS 1.2 / 1.3) and at rest on disk. We apply industry-standard security practices including access controls, regular internal reviews, and breach notification procedures.
In the event of a data breach that affects your personal data, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR Article 33.
For full technical disclosure on how we protect your data, see our Security & Trust page.
10. Changes to this policy
We will notify you of any material changes to this policy by email and by displaying a notice in the Tramovio interface at least 14 days before changes take effect. Non-material changes (such as clarifications or corrections) may be made without prior notice.
The current version of this policy is always available at tramovio.com/legal/privacy.
11. Contact
For any privacy-related question, data access request, or complaint, contact our privacy team. We aim to respond to all requests within 5 business days and are required to respond within 30 days under GDPR.
You also have the right to lodge a complaint directly with your national data protection authority if you believe we have not handled your data correctly.
Last updated: May 2026 · Tramovio